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WELCOME TO I-SUPPORT
Our support desk is available 9.00am to 5.30pm GMT from Monday to Friday.
The offices will be closed on bank holidays and weekends.
i-support is designed to give you, our valued customer, a tool that allows you to communicate with our support staff effectively. It is part of our drive to achieve the highest level of customer satisfaction possible.
| Severity |
Definition |
Expected time for remedy |
| 1: Mission Critical |
The error is mission critical to your business, that is work cannot proceed without the resolution of the error. |
Before the end of the following working day. |
| 2: Urgent |
A severe (but not business critical) loss of service is experienced. There is no workaround available. |
Within one week |
| 3: Normal |
A minor loss of service is experienced but the impact is more inconvenient than critical. |
Within two weeks. |
| 4: Not-Urgent |
A mildly inconvenient or superficial loss of function is experienced. The use of the product/solution is not impeded. |
No time scale can be proposed for these remedies. |
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